

















Project Overview
Full customer journey & lifecycle email sequences engineered across GoHighLevel & Patch Retention — automating welcome series, cross-room upsells, birthday rewards, and member winbacks.
Created an end-to-end automated email ecosystem including welcome onboarding series, post-booking instructions, birthday rewards, cross-room upsells, and behavior-triggered re-engagement campaigns.
Technologies
Interested in this?
Let's TalkVisual Artifacts & Screenshots

Click to View Full DiagramCross Room Upsell Automation
Automated upsell workflow built in GoHighLevel encouraging customers to book additional experiences.

Click to View Full DiagramBirthday Flow Loyalty Campaign
GoHighLevel automated birthday campaign triggering personalized rewards and special perks.

Click to View Full DiagramAt-Risk & Lost Customer Winback
GoHighLevel retention workflow identifying disengaged accounts and offering winback incentives.

Click to View Full DiagramRAG AI Recommendation Engine
AI-powered recommendation engine connected to email & CRM workflows for smart product suggestions.

Click to View Full DiagramPatch Birthday Engagement Campaign
Automated loyalty sequence in Patch Retention delivering personalized celebration perks.

Click to View Full DiagramPatch At-Risk & Lost Member Flow
Automated member retention workflow flagging inactive accounts for targeted offers.

Click to View Full DiagramPatch Inactive Member Re-Engagement
Targeted re-activation campaign engineered in Patch Retention for dormant users.

Click to View Full DiagramPatch Post-Booking Follow-Up Flow
Automated post-booking confirmation, preparation tips, and review request flow.

Click to View Full DiagramPatch Customer Winback Sequence
Multi-touch winback automation campaign converting lapsed customers into repeat buyers.